Terrible service from Ashwin at Woodford Cape Town Airport

Item: Woodford Car Hire
Rating: 1
Author: Social O

I called Woodford at the Cape Town Airport and a rather rude Ashwin promised to call me back "within a few minutes". Over 36 hours later and I'm still waiting for his call.

Helpful (0)

Replies (2)

Woodford Car Hire's replyOfficial

11 Dec 2019, 13:45

Thank you for taking the time to review Woodford Car Hire.

We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.

Thank you again for your support and the invaluable input that will guide us in improving our service to you.

Sincerely,

The Woodford Customer Service Team

Woodford Car Hire's reply11 Dec 2019, 13:45

Official

Thank you for taking the time to review Woodford Car Hire.

We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.

Thank you again for your support and the invaluable input that will guide us in improving our service to you.

Sincerely,

The Woodford Customer Service Team

Woodford Car Hire's replyOfficial

11 Dec 2019, 14:37

Dear Sir/Madam

Thank you for taking the time out to rate our service at Woodford,.

In response to your review we do humbly apologize for Ashwin's behavior and we will definitely escalate to senior management to act on this incident to avoid it from repeating itself again.

I will be in contact with your shortly via the cell number you have provided therefore please avail yourself in order for me to assist further regarding your call to the Cape Town branch

Kind Regards
Woodford Customer Care Manager
Jeanette Marriott

Woodford Car Hire's reply11 Dec 2019, 14:37

Official