Terrible service at Woodford Car Hire. Becarful

My experience with this woodford company was terrible. I hired a car for 1 day, i collected it on the 2nd of October at 20h15. I returned it on the 3rd at 19h49. When I arrived at OR Tambk Woodford offices were already closed, so there was no one to accept the car keys so I dropped the key in their keys drop off in their offices. To my surprised when the invoice comes they claim I brought the car back on the 4th of October at 06h50. They deducted money on my credit card, I had to go and beg them to pull the tracker trip report and check exactly when did I return their car. Up untill today im still waiting for my refund.

Secondly, when I collected the car there were 2 chip on the rear bumper and they were marked on the pre inspection sheet, but they also claimed that the rear bumper only had 1 chip, so I'm responsible for the othet chip. They were targeting to take my holding deposit, luckily I had the super waiver cover. Their customer care was already taking sides without knowing the full content of the story.

Should one decide to hire a car with tjis company make sure you have a super waiver cover or else kiss good by to your holding deposit.