Terrible Service and ********* Fees

Terrible experience.

Firstly our hired car was not available and the person working at the counter tried to give us a lesser class car with no price reduction or explanation. We queried this when they tried to give us the car then we were told to wait 10 mins and we will get the class car which we hired with an upgrade to an automatic car. We waited an hour for the new car to be provided and only managed to leave the airport at 10am for an 8am booking.

Upon returing the car the person accepting the vehicle asked about a windscreen chip and I informed him that there was no specific incident and when giving us the car the person had told us that there was many chips on the windscreen as marked on the vehicle inspection sheet. The person recieving the car then told me they would go to the office and see what contract we signed. He then returned and informed me that I will not have to pay anything either way as we had excess free cover so I can just sign this document he completed for a chip. The next morning I recieved an invoice that I owe a R500 damaging handling fee and while this is probably documented in the fine print somewhere I would have never signed any documents if this had been explained. This is highly ********* I will never use or recommend anyone use your company