Terrible service and unclear terms of car hire

Despite Woodford saying that you can get your deposit back "when you return your car", it might take up to 28 working days for the refund to show. A problem that they insist, lies with the bank. Service was poor on the day and we booked a VW Polo but received a pathetic car that felt like it was going to die each time you leVe the clutch. They feel this "car" was equivalent to a 1,5l VW Polo. VW this company thinks very little of your cars. We never noticed ANY Polo's in the Woodford parking lot, so they just use the VW Polo's name for marketing.