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Mlungisi B

1 reviews | Active since Nov 2023

30 Nov 2023, 09:21

Terrible Service

My family, close friends and I have always hired from woodford up untill early this month, November 2023 I reserved a car and it was ready as always but I was not allowed to take the car since from my last hire I took 100kms per day and I exceeded those kms and also exceeded my days by 2days. My deposit was therefore forfeited which I was fine with and I paid for all penalties over and above my forfeited deposit which again I was fine with but when I was reserving a car why was I not told I will not be able to or that my name has been blacklisted so I can keep my distance. I honestly feel a serious waste of my time and energy, this was after I asked over n over that is everything in order or not and I was assured that everything is in order but on the day I was given stories and my trip to my mom's wedding was s mess.

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Replies (2)
Woodford Car Hire
Woodford Car Hire's reply30 Nov 2023, 09:23
Official
Dear Mlungisi
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2023 Team
MB
Mlungisi B's update30 Nov 2023, 09:28
Reviewer Update
I am very sorry but this doesn't help me by anyway. I need more reasons. Help me understand honestly, after everything that happened I followed all your instructions and more. Why was I told what wasn't and you understand how that affected everything after I had asked over n over from all your teams maybe 3_4 people I spoke to both telephonicaly and at Durban Springfield branch.