Terrible service

I booked a Mercedes Benz C200 for 5 days from King Shaka Intl. I was first given a Mercedes riddled with hail damage and after driving out of the first toll gate the flat tyre light came on. I decided to make a U-Turn and take the car back. I was then given a BMW 3 Series as a replacement. Then the very next day while driving on the N3, the flat tyre light came on and I had to stop at a Shell garage to try pump the tyre. The tyre wasn't filling up at all. I then called The Woodford Emergency support number for assistance or swapping of car(as most rental companies would do). A guy by the name of Sumith Hooseria said I must drive to the nearest tyre shop fix or replace the tyre at my own cost and they will refund me. I refused and said I will not be paying for this especially because I purchased the Windscreen and Tyre cover at application. He then said they can't help me and went on to blamed me for not inspecting vehicle properly when I picked it up(How does one inspect tyres that are worn on the inside?) Realising that I am not getting help and the car has runflat tyres, I drove to Gerry's Tyres in Escort where I asked them to repair the tyre. They first said they are not allowed to repair run flat tyres and the proceeded to show me that the damage on the tyre was beyond repair. The tyre was completely worn out on the inside that the tyre wires were showing and at one bald spot there was a big hole(Which explains why the tyre couldn't fill up). This could have ended badly for me if I was driving at high speed as this was a front tyre.

After sharing the video and pictures(which I still have) to the Woodford control room(Sumith Hooseria) and insisting that they but a new tyre he agreed but said they will send their tyre supplier to deliver the tyre(This is now 4hrs into my wait) and I must pay for the fitment, how ludicrous is that. Again I refused to pay for anything.

Their tyre guy eventually arrived, 5hrs+ after we got the puncture, and they paid the fitment centre directly via EFT and I was back on the road.

This was the worst experience ever.