Terrible service!!!

On 5.03.2015 my family and I arrived from Italy to CT. On arriving to Woodford Retals we were told they had over booked (no explaination given). We waited a further good 45 minutes before being offered service. Eventually we were told there were no vehicles available, but they would find a car for us. We were told it wasn't their fault for over booking... I rep**** saying it wasn't mine either as I had made a internet booking days before. The response was we were being done a favour!!! EXCUSE ME??? Doing me a favour?? I'm doing YOU a favour. I asked for the managers number, and a business card was thrown at me. I looked at the card and asked where the managers number was, \it's the 083 number"me:\""Oh"