Terrible experience with Vito

First, I would like to say I did complain to King Shaka international airport manager upon returning the car and the manager promised to escalate my case and to this day I haven’t received any feedback from Woodford. I followed up with an email, still no feedback. I have concluded that this is the level of service they provide to customers.

I hired a Vito to travel to Eastern Cape with my family from Durban. However the car I was given, was terrible . I am not even sure why you still have a car in that condition in your fleet. I hired a Mercedes Benz- Vito from the 26th April to 29th April.

The car air condition was faulty- people at the back could not feel it, for them to feel it, I had to put it on maximum and be cold so that they can get some cool air.

Radio was also faulty, only front seat could hear the music and we needed to put it on maximum for the people at the back to hear a bit of the sound.

Lights were faulty- only one side was working and even the working side was not bright (need to change the light cover). I was driving to Eastern Cape and at night. I didn’t feel safe at all as I had to drive with bright.