Terrible Experience with Deposit Refund at Woodford

I had a very disappointing experience with Woodford regarding the refund of my deposit. I returned my vehicle on 29 August and was informed that my deposit would be refunded within 3 to 7 days. This did not happen. When I followed up, I was told it would actually take 7 to 14 days.

On 11 September (14 days later), I contacted them again and was then informed that the refund had supposedly been processed on 10 September, but I would still need to wait an additional 7 days for the funds to reflect.

This constant shifting of timelines and lack of clear communication is unacceptable. When payment was required from me, the funds were taken immediately. However, when it comes to returning my money, delays and excuses seem to be the norm.

This experience reflects very poorly on Woodford’s customer service and professionalism. I would urge potential customers to be cautious when dealing with them.