JR
Jenni R
1 reviews | Active since Oct 2021
20 Dec 2021, 07:27
TERRIBLE EXPERIENCE - PLEASE DO NOT USE WOODFORD CAR HIRE
Please do not use this company. We had an accident three months ago and were left in the middle of nowhere and FORCED to pay for a tow truck to remove the vehicle. Before the car had even arrived at the airport for assessment Woodford Car Hire attempted to take a large amount of funds off my credit card. Fortunately my UK bank blocked them!! Everything has been paid (please check small print) - and yet three months later Woodford are still trying to take money out of my account. You make your own decision but based on this ********** experience PLEASE do not use this company!!!
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Replies (2)
Woodford Car Hire's replyOfficial
20 Dec 2021, 07:41Dear Jenni Rivett
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. I am extremely sorry that you are experiencing this much frustration.
I am saddened to read that you are unhappy. As a customer representative of Woodford my goal is to ensure our customers are always happy.
Thank you so much for your patience in this regard.
Yours Sincerely
Kayla Marriott
Woodford Group
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. I am extremely sorry that you are experiencing this much frustration.
I am saddened to read that you are unhappy. As a customer representative of Woodford my goal is to ensure our customers are always happy.
Thank you so much for your patience in this regard.
Yours Sincerely
Kayla Marriott
Woodford Group
Woodford Car Hire's reply20 Dec 2021, 07:41
Official
Dear Jenni Rivett
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. I am extremely sorry that you are experiencing this much frustration.
I am saddened to read that you are unhappy. As a customer representative of Woodford my goal is to ensure our customers are always happy.
Thank you so much for your patience in this regard.
Yours Sincerely
Kayla Marriott
Woodford Group
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. I am extremely sorry that you are experiencing this much frustration.
I am saddened to read that you are unhappy. As a customer representative of Woodford my goal is to ensure our customers are always happy.
Thank you so much for your patience in this regard.
Yours Sincerely
Kayla Marriott
Woodford Group
Woodford Car Hire's replyOfficial
20 Dec 2021, 07:45Dear Jenni Rivett
I trust you are well.
Thank you for contacting me.
My apologies for delayed response and any inconvenience caused.
As per terms and conditions , customer will be liable for the damage cost.
Thank you for your support and patience.
Have a great day further
Stay safe
Kindest regards,
Kayla Marriott
The Woodford Group
Woodford Car Hire's reply20 Dec 2021, 07:45
Official
Dear Jenni Rivett
I trust you are well.
Thank you for contacting me.
My apologies for delayed response and any inconvenience caused.
As per terms and conditions , customer will be liable for the damage cost.
Thank you for your support and patience.
Have a great day further
Stay safe
Kindest regards,
Kayla Marriott
The Woodford Group