Terrible experience, nearly ruined good weekend vacation for the family

Nearly ruined our weekend. Hired 2 vehicles, paid online and was supposed to pick up at OR Tambo. Got there at 7am for the rules of engagement to change completely. The terms online and at the office are different. I was soo disappointed and ended hiring second vehicle from the competition within 10 minutes, hussle free. Im still waiting for refund for the second vehicle we did not take despite promise to refund same day so that we use the funds to hire another vehicle. The website allows you to book 2 cars, the office changes the rules. The website did not mention credit check for luxury vehicles, the office insist. The website gave different holding deposit, the office wanted higher deposit, R10k higher. while some staff were more willing to help, others were more intend to be obstructive. It seems the left doesn't know what the right is doing. utterly disappointed with this service. i have used these guys before with sheer pleasure, but this time, they broke the camel's back.