RR
Rob R
1 reviews | Active since Nov 2024
18 Nov 2024, 11:26
Terrible experience, and its customer service is hugely unhelpful.
In my experience, I find their customer service awful. I rented a car from Woodford, and was handed the car during a storm. At some point, the car sustained hail damage, and when I handed it back, the agent said it was no problem, I wouldn't be charged. Yet, Woodford then simply charged me R9,257 for the hail damage. When I tried to speak to their customer service department, they seemed unable to grasp the issue, and simply kept reiterating that I owe this money. And then, when I complained to the Motor Industry Ombudsman, Woodford didn't respond to the ombudsman.
Helpful (0)
Replies (2)0
Replies (2)
Woodford Car Hire's replyOfficial
18 Nov 2024, 12:44Dear Rob
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply18 Nov 2024, 12:44
Official
Dear Rob
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
RR
Rob R's updateReviewer Update
18 Nov 2024, 12:53Dear Abigail, thanks for the reply. Unfortunately, the reality is, I've mailed the customer service team repeatedly and they refused to help at all -- and were quite rude about it too. I got the impression they didn't even understand the problem. Had they wanted to help, they would have done it long before now. Thanks
RR
Rob R's update18 Nov 2024, 12:53
Reviewer Update
Dear Abigail, thanks for the reply. Unfortunately, the reality is, I've mailed the customer service team repeatedly and they refused to help at all -- and were quite rude about it too. I got the impression they didn't even understand the problem. Had they wanted to help, they would have done it long before now. Thanks