Terrible Experience

I had a very poor experience with Woodford. I booked and automatic vehicle in the same class as a Corolla Cross but got to the reception desk only to be told that they had no vehicles in this class as they were short on vehicles. I eventually left an hour and a half after my booking time with a smaller vehicle in a lower class and had to go back the next day to get the vehicle I'd booked. The floor of that vehicle was then drenched with water wetting out shoes and bags. On complaining I was lectured on not expecting the exact vehicle I'd ordered, only for them later to realize they had actually downgraded me. I will never use them again. They are disorganised, inefficient and ultimately dishonest in allowing you to book a vehicle they know they don't have. Staff said this had been a problem for months. The only decent part of the experience was dealing with the counter staff who actually seemed embarrassed to work for such a poor rental company.