CG
Colin G
1 reviews | Active since Jan 2016
25 Jan 2016, 16:30
Taking money off our account 3 months after rental
We rented a car from Woodford car rental Cape Town in October 2015. We paid all rentals and filled the car with fuel. Paid R50-00 for booking changes, no problem. Now, in December 2015 they debited our account with another R720-00 with the excuse that they have not been paid by Car trawler. After contacting Car trawler, they will now open a case against Woodford. They have sent me from Cape Town branch, to Durban branch and became very annoyed and super unfriendly.
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Woodford Car Hire's replyOfficial
27 Jan 2016, 14:41Hello Colin Gerrans,
Thank you for taking the time to provide feedback.
I assure you that all queries raised are being attended to and i am confident that we will resolve shortly
We assure you of our best attention at all times.
Yours Sincerely,
Customer Relations
Thank you for taking the time to provide feedback.
I assure you that all queries raised are being attended to and i am confident that we will resolve shortly
We assure you of our best attention at all times.
Yours Sincerely,
Customer Relations
Woodford Car Hire's reply27 Jan 2016, 14:41
Official
Hello Colin Gerrans,
Thank you for taking the time to provide feedback.
I assure you that all queries raised are being attended to and i am confident that we will resolve shortly
We assure you of our best attention at all times.
Yours Sincerely,
Customer Relations
Thank you for taking the time to provide feedback.
I assure you that all queries raised are being attended to and i am confident that we will resolve shortly
We assure you of our best attention at all times.
Yours Sincerely,
Customer Relations