Takes money and makes you queue for a refund

I made a booking for a vehicle in Cape Town for recent brief visit. I selected a Suzuki Alto. Upon arrival, I was given a form, stating Zuzuki Alto and my card was swiped for a R4000 holding deposit - slip attached to contract.<br> <br> I then received a Hyundai i10 Manual, without explanation as to why, but took the vehicle and went on my way.<br> <br> Upon return on Sunday, 22 Nov 2015, the vehicle was inspected and I received an e-mail quote of R430.57 that was promptly deducted from my account, as was the initial booking deposit when I booked via Travelstart. I asked when I should expect my R4000 refunded. I was told the release instruction was sent to the bank on Sunday night, & it takes 24 to 48 hours. It is now Wednesday, that time is over, & my money still does not reflect. Also, I was told the money was blocked - but my statement shows it was reserved for purchase. So, firstly - you book one car and & get something else, you pay a deposit whereafter nobody could care less when they refund it to you, & e-mails requesting info on when money will be cleared goes unanswered. <br> <br> After this experience I cannot & would not recommend them, & right now they are *******ly withholding R4000 from me.