SM
Senamile M
1 reviews | Active since May 2024
29 May 2024, 08:09
Takes advantage of customer banking details.
Operating *****ulently by doubling charging people now even when you have proof you did pay them and currently not owing, to make it worse there’s no communication sent or even invoices showing what you are being charged for they are taking advantage of having access to your bank details. I have called them a thousand times and no one can tell me why I was debited R11335.00 and still have not received a refund even now.
Helpful (0)
Replies (2)0
Replies (2)
Woodford Car Hire's replyOfficial
30 May 2024, 07:11Dear Senamile
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply30 May 2024, 07:11
Official
Dear Senamile
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
SM
Senamile M's updateReviewer Update
30 May 2024, 09:46Hi Abigail
I have sent emails with my bank statements, I have called, I have followed up there’s literally nothing I haven’t done hence I have even resorted to the social media because it doesn’t seem as if Woodford is willing to make right their wrong.
It’s beyond frustrating at this moment, if there’s was a reason for double charging me it would make sense , but without a reason a mistake on your end then you take this long to rectify it, that’s if it will even be rectified.
I have sent emails with my bank statements, I have called, I have followed up there’s literally nothing I haven’t done hence I have even resorted to the social media because it doesn’t seem as if Woodford is willing to make right their wrong.
It’s beyond frustrating at this moment, if there’s was a reason for double charging me it would make sense , but without a reason a mistake on your end then you take this long to rectify it, that’s if it will even be rectified.
SM
Senamile M's update30 May 2024, 09:46
Reviewer Update
Hi Abigail
I have sent emails with my bank statements, I have called, I have followed up there’s literally nothing I haven’t done hence I have even resorted to the social media because it doesn’t seem as if Woodford is willing to make right their wrong.
It’s beyond frustrating at this moment, if there’s was a reason for double charging me it would make sense , but without a reason a mistake on your end then you take this long to rectify it, that’s if it will even be rectified.
I have sent emails with my bank statements, I have called, I have followed up there’s literally nothing I haven’t done hence I have even resorted to the social media because it doesn’t seem as if Woodford is willing to make right their wrong.
It’s beyond frustrating at this moment, if there’s was a reason for double charging me it would make sense , but without a reason a mistake on your end then you take this long to rectify it, that’s if it will even be rectified.