Sweet-Sour Experience

The Reservation experience was great. As I was completing the booking form, someone from the Durban office called and assisted with advice on Insurance Add-ons, then completed the booking from her end. I got a confirmation by WhatsApp and email immediately afterwards. On the day of vehicle collection, I received another WhatsApp 2.5hrs before the collection time that the vehicle was ready for me. When I got there (at the appointed collection time) though, the vehicle wasn't ready and I had to wait a further 25 mins after I was done with all the Admin (which also took time).

There was clearly a disconnect between the sender of the Whatsapp informing me of a ready vehicle and the guys at the Hilton hotel where I was collecting the vehicle from. That was such a waste of my time and such an anti-climax from the reservation experience I had received.