Suspected ***** at Woodford Car Hire (O. R. Thambo branch)

When I arrived on OR Thambo at about 21:00 the branch there could not load my deposit on my Capitec credit card. I already paid for the hire of the car beforehand with the same credit card. They kept sending a request to deduct R1 (one rand) from said credit card but it failed 3 times. Also, the screen facing me was blank so I had no visibility of what the staff member was doing on his side. I contacted the bank and they informed me that the transactions were flagged as *****ulent.

This lead to me having to arrange a ride LATE AT NIGHT to PTA as they could not assist me any further in anyway and advised me to rather try my LUCK at the Hatfield branch the next day so that I could ‘sort out’ my problem with my credit card the next morning.

When I showed up the next morning at the Hatfield branch the deposit immediate went through and it was a prompt for R4000 (four thousand rand) not R1 (one rand). This left me thinking something odd was going on at the OR Thambo branch.

Then after returning the vehicle the attendant there told me that any outstanding fees for extra kilometers and refuelling of the car would be deducted from my deposit and the difference paid back to me. This was not the case. Instead, they first tried to deduct the extra costs from my credit card directly (which was blocked because of my credit card limit for safety reasons). I had to phone them myself and tell them to stick to the original agreement. They have escalated this to the right person but I have not received any feedback yet about when I will get my deposit minus extra costs back.

If it wasn’t for these two very concerning reasons I would have given a 4 star rating. The car was in acceptable condition and I had no troubles with it at all.