Stress and Frustration

Woodford ORTIA is very difficult to contact, they NEVER answer the phones - I could only get through by sending e-mails which had to get nasty to eventually get a response. They advertise Cross Border Permit to Swaziland for R250 on the website, and request a confirmation 3 days before travel date. After many emails, they eventually had the permit ready, when I went to pick up the car they could not do a printout because the system was slow. I was to receive an email at home to printout myself which never arrived. On the day of departure I had to drive a 60km detour to pick up the permit after threats etc at 5am... then I was told they DONT DO permits!!!!???? Plus they charged R350 instead of the advertised R250. This whole situation caused our holiday to begin on a very bad note, plus a bad start to a new relationship. The Renault Sandero was a a good vehicle - at least that was ok. But I doubt Woodford will be used by myself again, and being in the travel industry I shall certainly warn potential customers before they consider using Woodford. The stress and anger to get things done by them is just worth the trouble, even if the prices are cheaper, I would rather pay more for competent and professional customer service elsewhere.