Still waiting for correct information

Yes I'm here again! Still waiting! Woodford finally acknowledged that they had charged me for 3 weeks car hire for my 2 weeks holiday (this has taken 3 months). They have agreed to refund this value. However it's cost me over half the refund in interest because it's taken so long! This is just the tip of the iceberg, woodford don't know the difference between an invoice and a quote. I need an invoice to enable the claim of my excess 20000zar. My insurance company are suspicious and won't pay me until the invoice is provided. To top it off woodford have stated that \they won't refund my 8000zar deposit as is gone towards the repair of the vehicle"is that not what the excess is for? It's looking likely that woodford have repaired the vehicle with my money! Not their insurance! WOODFORD"