STAY AWAY - there are much better car hire companies available

I returned the hire car on 01 July 2024, on which day it was communicated to me that the hold on my credit card would be released in 7 to 11 working days. It is now 22 July 2024, and the hold on my card has not been released. The individual I have been speaking to has been very unhelpful, simply pointing fingers at Nedbank (my bank) and Standard Bank (their bank), implying this has nothing to do with Woodford. Even worse, she keeps closing my ticket despite the matter not being resolved. What a joke! I will never use this company again!