Stay away from Woodford

I hired a car with Woodford on the 18 of September 2019, upon fetching the vehicle a R4000 deposit was taken from me as a security measure, which i fully understood.

When we got to the vehicle the fuel gauge was faulty to which i asked for a new vehicle that had a working fuel gauge, which we received. When returning it we had filled the tank at the BP near CPT airport but the gauge didnt show a full tank but the attendant assured us it was full. We didnt keep the receipts unfortunately and we paid with cash.

We had dropped the vehicle off at the Woodford CPT airport. Later on I went via eDreams to complain that i hadnt been refunded my R4000 to which a rep responded saying we didnt full the tank blah blah i sent a receipt which also meant we would have had to pay for the missing fuel plus a R50 extra as that is what their terms and conditions stated. I agreed for them to take the amount of which was R131+- and R50 but i havent received the remaining balance of R3000+-

I got no joy from the eDreams lady whose name i have on record but i want a refund. Its over a month and a few days and no word from Woodford.

When I try calling them it takes you to the prompts once you select a option it cuts off.