Springfield Branch petrol misadministration

Rented a Car with them at Durban Springfield on the 7th September 2021. Traveled about 42KM with the Polo Vivo and lost a bar of petrol. Called them and they said I should not bring it back they will just note it down on the system. Came back, reminded them and they said they will rectify it. I took the car back empty and knew they will obviously take the money from my deposit. Bill came back with petrol charge of 1,023.10.

I wrote an email to them explaining that they cannot charge me a full tank of petrol and worse part of it is that Polo Vivos travel around 270km without moving a bar then suddenly moves rapidly. A bar from full Tank in the car is around R300. Up till today they have not rectified it and have not responded to my email. This is the second time i'm having issues with them. Last time they added VAT on the invoice which was already fully paid upfront.

Otherwise their cars are nice and clean, service is okay. They just need to work in their administration especially at that Springfield branch.