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Andre W

1 reviews | Active since Apr 2013

19 Oct 2020, 09:51

Slow response

I called to complain about one headlight on the vehicle which was not working and was told to expect a call back. this never happened on the day I called to complain. I ended up getting a warning from Law Enforcement Officials and had to call twice again before someone was sent out to come and replace the globe.

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Replies (3)
Woodford Car Hire
Woodford Car Hire's reply19 Oct 2020, 14:29
Official
Dear Andre 

Thank you for your feedback. 

We will be using this as a learning tool to improve in every aspect of our business. 

Thank you for the continuous support you have given to us. 

Please stay safe during these uncertain times we are faced with. 

Yours Sincerely 
Samantha 
WoodFord Group 
Woodford Car Hire
Woodford Car Hire's reply20 Oct 2020, 08:31
Official
Dear Andre

Please allow me to investigate personally with the branch and I will revert with feedback, I promise feedback will be provided before close of business today and the staff members concerned will be dealt with accordingly, we thank you for bringing this to our attention which helps us improve in customer care
Woodford Car Hire
Woodford Car Hire's reply21 Oct 2020, 08:33
Official
Dear Andre 

Thank you so much for your patience whilst I attended to your inquiry. 

Again, I am extremely for the experience you have encountered and would like to offer you a R250 voucher off your next rental which is valid for 12 months from date of issue. 

Your feedback has definitely been used as a vital learning tool within our business and I can only assure you that ALL future endeavors with us will be nothing short of pleasant. 

Thank you for the continuous support you have given to us and being apart of our journey. 

Yours Sincerely 
Samantha 
WoodFord Group