Shocking service

Caveat emptor - let the buyer beware. Friendly staff but SHOCKING communication despite multiple WhatsApp channels which go mostly unanswered. Hidden costs. “Zero liability” on the quotation is a lie. What they mean is “zero insurance excess but Woodford will levy a Damage Handling Fee”. Toll fees will be paid on a tag but you will be billed by Woodford PLUS a Tolls Handling Fee. Your deposit will not simply be a holding deposit. They will bank it and you will FIGHT to have it returned. Calls to their emergency number will result in a terse “We’ll get back to you” - they don’t. You’re on your own. Finally, they offer a WhatsApp escalation channel “right up to the MD” (they guarantee a 4 hour response time). My message remains unanswered 72 hours on…