DH
Debbie H
1 reviews | Active since Nov 2015
18 Nov 2015, 08:48
Shocking aftersales service
My wife accidentally left her purse in a rental car in Johannesburg on Sunday 15 Nov 2015. Purse was confirmed to be found in the car upon arrival in Cape Town. Staff unwilling to help with options to get the purse to Cape Town. Promise to get back but dont. Attitude stinks. Dont call back as promised. Request was simple. Can purse be sent to Cape Town via internal mail. The lack of feedback is shocking.<br> Service has always been good but this unwillingness forces me to make use of other suppliers on future .
Helpful (0)
Replies (1)0
Replies (1)
Woodford Car Hire's replyOfficial
22 Nov 2015, 09:20Hello DebbieHoffman,
Thank you for taking the time to provide feedback.
I assure you that all queries raised are being attended to and i am confident that we will resolve shortly
We assure you of our best attention at all times.
Yours Sincerely,
Customer Relations
Thank you for taking the time to provide feedback.
I assure you that all queries raised are being attended to and i am confident that we will resolve shortly
We assure you of our best attention at all times.
Yours Sincerely,
Customer Relations
Woodford Car Hire's reply22 Nov 2015, 09:20
Official
Hello DebbieHoffman,
Thank you for taking the time to provide feedback.
I assure you that all queries raised are being attended to and i am confident that we will resolve shortly
We assure you of our best attention at all times.
Yours Sincerely,
Customer Relations
Thank you for taking the time to provide feedback.
I assure you that all queries raised are being attended to and i am confident that we will resolve shortly
We assure you of our best attention at all times.
Yours Sincerely,
Customer Relations