1 reviews | Active since Jul 2023
Sheer disapointment, will not use service again
Words really can't do justice to explain/describe the sheer disappointed in the service of Woodford Car Hire. When one search "Woodford Care Hire", the catch phrase "Car Hire Made Easy" is being reflected next to the company name. On the landing page of Woodford Care Hire is the phrase "Book a Car in 60 Seconds". We made an online reservation for vehicle hire on 5 July 2023 TO ATTEND A CHILD'S FUNERAL in Cape Town (we flew in the morning of the 5th from Pretoria). The reservation was confirmed and the 4th the online check-in was completed in order to ensure everything is sorted out for the 5th - all the details of the drivers were provided as well as the insurance details. On arrival at Woodford Car Hire - Cape Town Airport - we were informed that ONLY a credit card is acceptable. No other payment options - no EFT, no embossed cheque cards, no cash, nothing. Ironically enough, there was another customer (a gentlemen) at the counter next to us also struggling with the same issue - he also did not have a credit card... Why is this not CLEARLY indicated during the booking process. If Woodford's website promotes a booking within 60 seconds, how on earth must all the fine print be read during the booking process?! Please make this nonnegotiable aspect clear on your webpage's landing page to prevent that any future clients experience the same dilemma. I will not be doing business with Woodford Car Hire again in the future. Other car hire companies do accept i.e. embossed cheque cards, I will then rather support them. And please, the 5% voucher you offered for a Hellopeter-review, keep it, I don't want it - I only accept credit card payments
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Please email your query through to ***.
Rest assured one of our agents will revert to you.
We will assist in getting this matter resolved for you.
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Please email your query through to ***.
Rest assured one of our agents will revert to you.
We will assist in getting this matter resolved for you.
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
the email address as provided is not visible (it reflects as ***********)
the email address as provided is not visible (it reflects as ***********)
