Service excellence paired with exceptional value

While looking for an affordable car rental for a long distance one way drive, I had very little luck to find something that did not have hidden fees or exorbitant deposits. Then Woodford appeared on my screen, and while I had never heard of them, I thought I should take a look anyway. I was pleasantly surprised to not only see that there was a branch in Richards Bay, but when I looked at the available options, everything I needed ticked a box I had, and some I didn't even think to have. I'll get this over and done with first - their fees are fantastic. Even with discounts offered by other agencies, Woodford's website had a exceptional way of showcasing all the fees. This immediately put me at ease. What I loved even more was the small deposit required. It was also super easy to book and secure the car online, with additional discounts. They offered an upgrade at an absurdly low extra charge of R110 or something around there, and I just grabbed it with both hands and booked my car. Paying on their website also offered a discounted rate. I liked that. I immediately got an e-mail and WhatsApp confirming everything. The day before I even got a link to check in online. I filled in what I could, but their Drivers Card field was problematic, so something they can look at. I managed to proceed as is and picked up the car after 7am the next day. Everybody was ready and welcoming. The gent behind the desk quickly completed the rest, and even offered to assist with ensuring my online banking is set correctly in terms of limits for the deposit. I've never had such a quick check in. The car was preinspected. I was handed the key and I was on my way. The car itself was a dream. Light on fuel. In great condition. My nearly ****m trip went off without a hitch. Returning it was even better. The gent who was at the desk came out to greet me. I asked for his name, I think it was Nosibo, I might be wrong (sorry!), but he was the only gent there, alongside another friendly lady. The car was quickly inspected, and everything was done so fast they didn't even need a signature to finish off the hand over. They released the funds, advised it would take some time for it to be available again, which is understandable, although I think it might have been a better option to do it the way that PnP ASAP! handles their temporary holds, which immediately releases and reflects when a purchase is cancelled. But what do I know? It was explained to me in an acceptable manner, and is by no means a fault of the staff, but standard procedures. I noticed that the Hatfield branch had a 9.4 score for Booking.com Travelers Review Award 2026. I give them 11/10. They were fantastic. Richards Bay had a 9.3, and was a good experience too, but the Hatfield branch definitely took the cake here. Makes me want to rent another car!! Highly recommended. They are the best out there for sure, not just price wise, but their service is unparalleled.