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ricardo.dasilva ricardo.dasilva
1 reviews | Active since Dec 2016
03 Jan 2024, 11:17
******* service
I was promised a 10% discount because I did not get the car I had booked. I was also told that the right car would be delivered to me the following day. Both these things did not happen. Tried to contact customer service several times without any response. Promises of being responded to in 24hours and its now been a week and my trip is over.
The 2 times I have used Woodford I have had the same experience. Don't trust them and will not use again going for.
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Replies (2)
Woodford Car Hire's replyOfficial
05 Jan 2024, 08:28Dear Ricardo
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
The Woodford Group
Vision 2024 Team
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply05 Jan 2024, 08:28
Official
Dear Ricardo
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
The Woodford Group
Vision 2024 Team
The Woodford Group
Vision 2024 Team
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ricardo.dasilva ricardo.dasilva's updateReviewer Update
05 Jan 2024, 08:32Email address gets "starred out" by hellopeter it seems so can't see. You are acting as if I haven't already done that. ZERO RESPONSE. The closest i got to a response was yesterday via your WhatsApp window apologising for the slow response and whether I still needed help to reply with a thumbs up. Which I did. Guess what? STILL NO RESPONSE!
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ricardo.dasilva ricardo.dasilva's update05 Jan 2024, 08:32
Reviewer Update
Email address gets "starred out" by hellopeter it seems so can't see. You are acting as if I haven't already done that. ZERO RESPONSE. The closest i got to a response was yesterday via your WhatsApp window apologising for the slow response and whether I still needed help to reply with a thumbs up. Which I did. Guess what? STILL NO RESPONSE!