Seriously concerned

Initially a brilliant experience and the excitement to have found an efficient and professional car hire tgat cared. I have hired cars roughly 18 times in tge past 6 or so years.

This was the best service alibi with one another firm.

I collect the car, chipped windscreen punts not to bad really, the pints if damages already noted was putting my mind at ease.

I had been advised to check and report damages before I left....with twins and 3years old so excited to gave 'their car' I looked as quickly as I could after not finding tge car for 8 minutes because it was not oiibted out that the bay was intact an 'make be' one.....but look great to know a company is growing well.

I drive out from tge Airport, OR Thambo International and get on to the road, I stop at the first traffic lights, tge breaks are good but not tge best seeking quite a lot to almost 80% of the time....again ok, but this is my family's safety now...let's not split heads.

I notice my handle is lose when my son asks "Daddt xan I open your door please.. " that was tge last tine because I didn't need anything to ruin our family trip.

The alignment wad not great either, but look there pot holes so let's leave that.

Anyway, great car ti drive and then I drop off the car. Staff very rude, inspecting tge vehicle, fine but not deliberately getting in the way, not greeting, no communication, no assistance as I do a check to see we haven't left anything.

I had just filled tge xar....I te6l rhe staff members he ignores me, I place hand on his shoulder....annoyed and he looks at me..." Dud you hear me?" His response...."Take your hand of me....I heard you..." really?????

Anyway, a good company, but unfortunately car checks not being done by the furn as effectively as they could...customer servixe skills with two guys not good at all really....arrogant and rude....just take a deep breath if you return tge vehicle and take advantage of the brilliant online servhxe....collection point staff, the outstanding rates....well done....but sadly I will pay more in future than ever put myself or my family through this again. A great pity....