1 reviews | Active since Jan 2021
********!
We had to use this car rental as the car rental which we booked couldn’t deliver our car on time. The man behind the desk was very friendly and explained well (I later found out that he was just lying. We checked the car as usual. After we brought the car back the guy looked down under our car and said that there was a damage. I have never checked under a car while picking it up at a rental. This was also not checked when we picked it up. The guy gave us a form which we had to sign. We went back to the desk as the took the full deposit from my a bank account. We explained them that we didn’t hit anything and that the guy didn’t check under the car when we picked it up. We had full insurance and the guy told me that we could sign as we were covered anyways. They told us that they would release the deposit between 5-10 working days. Afterwards they sent me an invoice and told me we are not covered. Things got even worse. Besides that they took the deposit from my account they now also blocked the costs for damage on our card. It seems like a set up plan and we feel really ****med.
We appreciate your valuable feedback.
I am so sorry that you are facing this predicament .
however, I have been in correspondence with you on email whereby I have asked to to please allow me some time to query this with the relevant individual as I do see that the inspection sheet on our system states that there were no visible damages on the vehicle upon inspection. This is also the responsibility of the customer to ensure a full inspection is carried out in this regard. This is clearly stated in our terms and conditions.
I will personally ensure that I speak to my branch and the individual who relayed this information onto you so we can get to the bottom of this and rectify and resolve this issue.
I would Never want an experience like this to be the reason I lose you as a customer so all I do humbly ask is for you to be patient with me while I address this issue with our branch and then with management.
I humbly thank you for the continuous support you have given to us and being apart of our journey.
May 2021 be a year of great success and prosperity for you.
Please stay safe....
Yours Sincerely
Samantha
WoodFord Group
We appreciate your valuable feedback.
I am so sorry that you are facing this predicament .
however, I have been in correspondence with you on email whereby I have asked to to please allow me some time to query this with the relevant individual as I do see that the inspection sheet on our system states that there were no visible damages on the vehicle upon inspection. This is also the responsibility of the customer to ensure a full inspection is carried out in this regard. This is clearly stated in our terms and conditions.
I will personally ensure that I speak to my branch and the individual who relayed this information onto you so we can get to the bottom of this and rectify and resolve this issue.
I would Never want an experience like this to be the reason I lose you as a customer so all I do humbly ask is for you to be patient with me while I address this issue with our branch and then with management.
I humbly thank you for the continuous support you have given to us and being apart of our journey.
May 2021 be a year of great success and prosperity for you.
Please stay safe....
Yours Sincerely
Samantha
WoodFord Group