Satisfied with Woodford Car Hire, but room for improvement

I recently rented a vehicle from Woodford Car Hire for 8 days and was pleased with their service. The online booking process was straightforward, and I was able to easily redeem my 10% discount voucher. However, I was confused when I had to pay more than the price quoted during my online booking due to airport taxes that are adjusted daily or weekly. I wish this had been better explained on their website or in the confirmation email. On the bright side, my deposit was returned promptly after I returned the vehicle. My only major complaint is that I had to wait over an hour for my vehicle despite having booked it a month in advance. This was frustrating and inconvenient. Overall, I would recommend Woodford Car Hire but suggest they improve their communication and vehicle availability.