Sad

On the 21st August 2026 I picked up a car that I hired at Woodford Richards Bay(Ertiga 1.5 FL MT) with licence plate DK 25 CZN, then returned it on the 24th August 2026.

I then reported that the car has a windscreen Chip. I signed an incident claim form since I hired the car with full cover.

on the 25th August 2026 I received a claim invoice of R575.00, I then called Woodford Richards Bay to find out if the money would be deducted on the deposit or should I pay it separately. Then lady I got on the Phone Mbalizethu Phungula then said the amount will be deducted from my account.

I understood and didn't have a problem with that. Friday the 28th August 2026 I called again to check the progress since it's not my first time using Woodford cars but the deposit never took this long to reflect back on my account then they told me about 7 working days then asked me to check them on Monday.

I called back today since I haven't received anything, they said the claim is not closed yet, they'll escalate the matter.

I called again because I still had questions then the gentleman I got on the line said the claim in not closed because I'm owing Woodford R575.00

please help me understand is the money going to be deducted on the deposit or should I pay the amount separately.

I'm sad and confused. even today I haven't received the money