BD
Bhubesi D
1 reviews | Active since Jul 2021
26 Jul 2021, 08:49
Room To Improve
Improvement is needed on staff working at the King Shaka branch. I have picked up since I use that branch that professionalism lacks. I booked a car and when I got there was told it wasn’t available, and I was given a far less desirable vehicle than the one I booked. Clients need to be informed before they arrive if there is any change to their specific car preference.
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Replies (1)
Woodford Car Hire's replyOfficial
26 Jul 2021, 09:00Dear Valued Customer
Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear, if you ever need assistance at any time, you can consult my customer care team on ***
I can ensure you it wont happen again
I can ensure you it wont happen again
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your continued support
Yours Sincerely
The Woodford Customer Care Team
Kayla Marriott
Woodford Car Hire's reply26 Jul 2021, 09:00
Official
Dear Valued Customer
Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear, if you ever need assistance at any time, you can consult my customer care team on ***
I can ensure you it wont happen again
I can ensure you it wont happen again
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your continued support
Yours Sincerely
The Woodford Customer Care Team
Kayla Marriott