RG
Ruvahn G

1 reviews | Active since Jan 2013

14 Feb 2023, 22:09

****** of R5,000 with no refund two weeks later

Beware of ever using this service. I was wrongfully charged R5,000 on the 2 Feb due a clerical error on their side which is confirmed via mail.

However, 2 weeks later I have still not received my refund after numerous phone calls.

I would not have even noticed this if it not for me checking my bank account - This is an ********* and ********** company.

I have all the mails and facts to prove so - and 2 weeks later, despite 5 phone calls and reassurances I have still not been refunded.

I recommend you use another car rental company if you don't want to get ****med.

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Replies (2)
Woodford Car Hire
Woodford Car Hire's reply15 Feb 2023, 07:01
Official
Dear Ruvahn

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely

Shaylene Hill

Vision 2023 Team

Woodford Group

 

Woodford Car Hire
Woodford Car Hire's reply15 Feb 2023, 09:23
Official
Dear Ruvahn

Thank you for your valued feedback.

Kindly allow me to investigate this further for you .

I will provide you with feedback via email.

Thank you for your support and patience.

Have a great day further.

Yours sincerely ,

Shaylene Hill
Vision 2022 Team