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Ayesha M

1 reviews | Active since Oct 2021

02 Oct 2021, 10:49

Woodford Car Hire

<div>I hired a car from Woodford Springfield for the long weekend. I returned the car on the Monday that followed. This is when my bad customer service started. The salesman welcomed me as I returned the key. I was asked to have seat but he failed to tell me that he is done. I waited for 25 minutes before asking if he was done and him saying "yes, I was done a while ago, sorry you can leave. It's 5 days later and I have still not received my deposit or a proper explanation as to why I did not received my deposit in the 72 hours that's in the application documents. I am beyond disappointed in the after sales service. Absolute lack of transparency and professionalism.</div>

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Replies (3)
Woodford Car Hire
Woodford Car Hire's reply02 Oct 2021, 10:58
Official
 

Dear Valued Customer 

Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention. 

I'm sorry to hear you had such a frustrating experience that's not what we like to hear, Please allow my customer team to investigate and provide feedback, if you ever need assistance at any time, you can consult my customer care team on *** 

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us. 

Thank you for your continued support as we address your query 

Yours Sincerely 
The Woodford Customer Care Team 
Kayla Marriott 

Woodford Car Hire
Woodford Car Hire's reply02 Oct 2021, 11:06
Official
 
Dear Ayesha Makuyi 
 
I trust you are well 
 
Thank you for your patience 
 
We sincerely apologize for your poor rental experience 
 
Please be advised your refund was actioned on the  30/08/2021 

Kindly note payment receipt was provided via email 
 
My apologies once again 
 
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us. 
 
Thank you for your support 
 
Enjoy the rest of your day 😊 
Stay Safe 
 
Kindest Regards, 
Kayla Marriott 
The Woodford Group 
Woodford Car Hire
Woodford Car Hire's reply05 Oct 2021, 07:42
Official
 
Dear Valued Client 

Thank You for taking the time to review our service. 

We truly appreciate your valuable feedback. 

Rest assured, We will be using this as a vital learning tool to improve in every aspect of our business. 

Thank you for your patience 

Yours Sincerely 
Kayla Marriott
The Woodford Group