AS
Andre S
1 reviews | Active since Jan 2011
29 May 2023, 08:50
RENTING UNDER A BRANCH THAT DOES NOT EXIST AT THE MOMENT.
I booked a car. As I booked, I made sure to use the CTC depot (city center cape town in long street) - Once paid and booked the booking is pushed to CT airport. Where an airport tax was added. I called the 031-call center. Spoke to Sanele, he advised that is no Cape town city hub. I then advised him, it's on the website. He put me on hold and advised to call ***, I spoke to Wayne, he advised that branch will only be open at end of June and should call back then to change the pick up point. You have Tel numbers, e mails and even an address for your City Hub, but no such hub exists, and bookings are pushed to Airport.....
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Replies (3)0
Replies (3)
Woodford Car Hire's replyOfficial
29 May 2023, 09:03Dear Andre .
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Woodford Car Hire's reply29 May 2023, 09:03
Official
Dear Andre .
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
AS
Andre S's updateReviewer Update
29 May 2023, 09:11Your reply "You may email us on ***********" ... copy and paste responses are not how this website works, plus E mails cannot be given over this platform. You are supposed to resolve the matter and give the resolved feedback on this platform. This clearly indicates the type of customer care service that you give your clients. This is my 1st and last booking with Woodford.
AS
Andre S's update29 May 2023, 09:11
Reviewer Update
Your reply "You may email us on ***********" ... copy and paste responses are not how this website works, plus E mails cannot be given over this platform. You are supposed to resolve the matter and give the resolved feedback on this platform. This clearly indicates the type of customer care service that you give your clients. This is my 1st and last booking with Woodford.
Woodford Car Hire's replyOfficial
29 May 2023, 16:27Dear Andre
Thank you for your valued feedback.
My sincere apologies for the experience you had.
Please email us at *** as we would like to investigate this further and ensure it gets resolved.
Yours sincerely ,
Thank you for your valued feedback.
My sincere apologies for the experience you had.
Please email us at *** as we would like to investigate this further and ensure it gets resolved.
Yours sincerely ,
Shaylene Hill
The Woodford Group
Vision 2023 Team
Woodford Car Hire's reply29 May 2023, 16:27
Official
Dear Andre
Thank you for your valued feedback.
My sincere apologies for the experience you had.
Please email us at *** as we would like to investigate this further and ensure it gets resolved.
Yours sincerely ,
Thank you for your valued feedback.
My sincere apologies for the experience you had.
Please email us at *** as we would like to investigate this further and ensure it gets resolved.
Yours sincerely ,
Shaylene Hill
The Woodford Group
Vision 2023 Team