Renting a car at Cape Town International is an obstacle course

Item: Woodford Car Hire
Rating: 2
Author: Johan S

On their website Woodford car hire invites you to write to them. fter completing the details and adding the message, there is no "Send" button! What is the use of that? This was my message they are not going to get On my last reservation I had to push a heavenly laden trolley down a steep amp and up on the other side to reach you. This was after a 30 hour travel and with an 85 year old wife with limited mobility. If you claiming all these praises, they can not be coming from Cape Town. Collecting a car at CT Intl. is a hell of a mess and I am not doing that again. No ways

Helpful (0)

Replies (2)

Woodford Car Hire's replyOfficial

12 Apr 2023, 11:04

Dear Johan

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely
Kayla Marriott
Vision 2023 Team
Woodford Group

Woodford Car Hire's reply12 Apr 2023, 11:04

Official

Dear Johan

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely
Kayla Marriott
Vision 2023 Team
Woodford Group

Woodford Car Hire's replyOfficial

22 Apr 2023, 10:41

Dear Johan

I trust you are well.

Thank you for contacting me.

Kindly note that we unable to change our location at the Cape town branch , all car rental companies are placed at the Car rental section. My apologies for the inconvenience.

For future rentals , kindly contact us directly and one of the agents can meet you by the terminals to avoid the walking.

With regards to your poor rental experience, please allow me to offer you a voucher valued for R250 which you can redeem off your next rental.

This voucher is valid for 1 year and can be renewed thereafter.

We will try our best to do better next time.

Thank you for your support and patience.

Kind Regards,

Kayla Marriott

Woodford Car Hire's reply22 Apr 2023, 10:41

Official

Dear Johan

I trust you are well.

Thank you for contacting me.

Kindly note that we unable to change our location at the Cape town branch , all car rental companies are placed at the Car rental section. My apologies for the inconvenience.

For future rentals , kindly contact us directly and one of the agents can meet you by the terminals to avoid the walking.

With regards to your poor rental experience, please allow me to offer you a voucher valued for R250 which you can redeem off your next rental.

This voucher is valid for 1 year and can be renewed thereafter.

We will try our best to do better next time.

Thank you for your support and patience.

Kind Regards,

Kayla Marriott