Rental Usually Goes Well but I am Dissapointed by Failure to Release my Deposit within 72 Hours as Promised - On my last Rental Only

I have been using Woodford for more than ayear and most rental usually go well. I am only dissapointed with the last booking where the 72 hour deposit back promise was not kept. I dropped a care at King Shaka 6 days ago and still have not received my deposit becauce a staff member processed a deposit on my credit card as a normal purchase instead of placing a hold. I am told it will take 7 days because of that. Now I am in Joburg and I can't hire another care because I always use the same deposit to hire the next car. Hopefully they will resolve it soon becaause on Thursday I am going back to Durban and I will need to use the same deposit to hire again