NM
Nonjabulo M
1 reviews | Active since Sept 2019
24 Apr 2023, 13:52
Rental Deposit Refund Not Returned for 22 days !!! Bad Customer Service
I hired a car from the 31 March to the 2nd April 2023. I took the from Cape Town airport and returned it at the same airport on the 2nd of April 2023.
To date the 24th April 2023 I have not received my refund deposit back. I have been making follow ups with Woodford for 3 weeks now and I am not getting assistance.
I have received a letter of instruction to cancel the holding of deposit but my bank says they can’t action anything because it’s Woodford bank that should release the money or whatever that needs to be actioned.
This is very frustrating and a huge financial inconvenience for me.
Can I please get my money back !!!!!
My reference number is Woodford Car Hire - CT-74797
Helpful (0)
Replies (3)0
Replies (3)
Woodford Car Hire's replyOfficial
24 Apr 2023, 15:30Dear Nonjabulo
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely
Shaylene Hill
Vision 2023 Team
Woodford Group
Woodford Car Hire's reply24 Apr 2023, 15:30
Official
Dear Nonjabulo
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely
Shaylene Hill
Vision 2023 Team
Woodford Group
NM
Nonjabulo M's updateReviewer Update
24 Apr 2023, 19:47Email you where? There’s no email address
NM
Nonjabulo M's update24 Apr 2023, 19:47
Reviewer Update
Email you where? There’s no email address
Woodford Car Hire's replyOfficial
25 Apr 2023, 08:47Dear Nonjabulo
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Woodford Car Hire's reply25 Apr 2023, 08:47
Official
Dear Nonjabulo
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team