Rental deposit is “with our finance department”…. 3 weeks later

Item: Woodford Car Hire
Rating: 1
Author: Adriaan O

Today is 3 weeks (and counting) after returning a rental car to Woodford Car Hire Cape Town (Airport) and my deposit has still not been refunded. I contacted client care, logged a complaint and the response is “it is with our finance departement “….

Helpful (0)

Replies (2)

Woodford Car Hire's replyOfficial

15 Apr 2024, 08:06

Dear Adriaan

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team

Woodford Car Hire's reply15 Apr 2024, 08:06

Official

Dear Adriaan

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team

Adriaan O's updateReviewer Update

15 Apr 2024, 08:38

Thank you for your response, although I notice this is exact the same 'copy paste'' reply you give all.... anyway.
I received my deposit on Sunday, about 23 days after returning the vehicle.
So thank you for refunding me eventually, but I am still not satisfied waiting more than 3 weeks for the refund. I won't be using your services again as far as I can help it.
Regards, Adriaan

Adriaan O's update15 Apr 2024, 08:38

Reviewer Update