Refusal to release R5000 deposit

DO NOT HIRE FROM THEM! Woodford has still not released the R5000 deposit to me nor my partner who cancelled his booking and the car was returned almost a month ago. Terrible service! They even went as far as making it my problem to go to the bank and try get my money back. It is Woodford’s responsibility to release the funds and not the consumer’s responsibility to run around to get their money back! This was confirmed by my bank that Woodford is to release the funds from their side.

This is the absolute worst service I have ever received from a car hire company. If I could give a 0 rating I would. In fact, the entire process of hiring through them has been terrible. This is how the story started: My partner and I went to Umhlanga for the Easter weekend, when we got to the airport only then did my partner realise that his drivers license had expired. He had booked a car hire with Woodford at the airport as part of planing our vacation, when we got there we explained the situation with the expired licence and asked if it would be possible to transfer the booking into my name, they said the booking was at the Umhlanga branch. We then had to take an Uber there, and when we got there they said the booking was actually at the airport branch and that they didn’t want to assist us because of the expired drivers licence. They said they can not do this and I would have to do a complete new booking in my name. Not at all friendly, helpful or sympathetic of the fact that this was an honest mistake otherwise we would have done the booking in my name in the first place. The sales person assured me that the money gets released 7 days after return of the vehicle. To date neither I nor my partner have received the deposit back. This is absolutely shocking!! If you read through the reviews we are clearly not the only 2 cases who have not received the funds back.