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Erika P

1 reviews | Active since Nov 2017

30 Mar 2020, 10:07

Refund outstanding

Good day, to date I still have not received my refund promised 3 weeks ago and several calls (before lockdown). No response or contact received after 3 online queries and 3 emails to ***. Also no effort was made to send out communication to clients to set up contact lines for queries during lockdown with not a signal branch is answering their lines. Hard to believe it from such a big company.

0
Replies (3)
Woodford Car Hire
Woodford Car Hire's reply31 Mar 2020, 10:35
Official
 Im really sorry about your experience, I assure you that this is not a norm at Woodford. I will personally escalate your complaint to the highest level so that we may compensate you for this terrible experience. 

Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support. 

Yours Sincerely, 
Jeanette - Vision 2020 Agent     
EP
Erika P's update03 Apr 2020, 09:44
Reviewer Update
Hi Jeanette
To date I still have not received my refund regardless of you escalating it to the highest level.
Please advise.
Regards
Erika
Woodford Car Hire
Woodford Car Hire's reply08 Jul 2020, 15:28
Official
Dear Erika 

Thank you for your feedback. 

Please could you kindly provide me with your Rental Agreement number or ID number for me to assist you. 

I will await your response. 

Thank you, 

Yours Sincerely 
Samantha Sutton 
WOODFORD GROUP