Refund not recieved after 3 and half weeks,

Service was great from walking in the door to vehicle hand over, but just one concern, I hired the vehicle first 2nd week March 2024, for a few days, its now 09/04/2024, I havent recieved my deposit back yet. I have sent numerous emails no response just got of the phone, now I am getting my refund. How often does this happen. I had to rent a car now for two Oceans very weary to use Woodfords again