NK
Neliswa K
1 reviews | Active since Jul 2024
18 Nov 2025, 18:28
Refund not given
There is no clarity on the refund despite asking numerous times there is no follow up or assistance, very frustrating
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Replies (1)
Woodford Car Hire's replyOfficial
19 Nov 2025, 08:07Dear Neliswa
Thank you for your review and taking the time to offer us invaluable feedback that assists in helping us improve our overall service to you, our valued customer.
Our standard process for refunds is 7 to 14 working days. We aim to have this cleared within these timeframes. You are welcome to contact us at *** for any challenges or delays you may encounter and one of our skilled agents will be able to assist you timeously.
Once again, we thank you for your patronage and input you have provided to our business.
We look forward to welcoming you again
Thank you
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your review and taking the time to offer us invaluable feedback that assists in helping us improve our overall service to you, our valued customer.
Our standard process for refunds is 7 to 14 working days. We aim to have this cleared within these timeframes. You are welcome to contact us at *** for any challenges or delays you may encounter and one of our skilled agents will be able to assist you timeously.
Once again, we thank you for your patronage and input you have provided to our business.
We look forward to welcoming you again
Thank you
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply19 Nov 2025, 08:07
Official
Dear Neliswa
Thank you for your review and taking the time to offer us invaluable feedback that assists in helping us improve our overall service to you, our valued customer.
Our standard process for refunds is 7 to 14 working days. We aim to have this cleared within these timeframes. You are welcome to contact us at *** for any challenges or delays you may encounter and one of our skilled agents will be able to assist you timeously.
Once again, we thank you for your patronage and input you have provided to our business.
We look forward to welcoming you again
Thank you
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your review and taking the time to offer us invaluable feedback that assists in helping us improve our overall service to you, our valued customer.
Our standard process for refunds is 7 to 14 working days. We aim to have this cleared within these timeframes. You are welcome to contact us at *** for any challenges or delays you may encounter and one of our skilled agents will be able to assist you timeously.
Once again, we thank you for your patronage and input you have provided to our business.
We look forward to welcoming you again
Thank you
Abigail Mentor
The Woodford Group
Vision 2025 Team