mM
morganlerato M
1 reviews | Active since May 2016
04 Jan 2024, 14:06
Refund due
The car was returned on the 18th December, it is now the 4th of Jan and out deposit is still not refunded, what is more annoying is not being able to get hold of anyone at the call centre or through their WhatsApp customer care. Extra charges when you have booked unlimited kms.. Can we please get refunded ASAP because had we kept the vehicle longer we would have been charged all those extra days, 48 hours is long gone. You have had 10 working days to process this refund which I find very unfair
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Woodford Car Hire's replyOfficial
05 Jan 2024, 08:33Dear Valued Client
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
The Woodford Group
Vision 2024 Team
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply05 Jan 2024, 08:33
Official
Dear Valued Client
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
The Woodford Group
Vision 2024 Team
The Woodford Group
Vision 2024 Team