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bukelwa H
1 reviews | Active since Oct 2018
29 May 2025, 14:01
Refund delays
I made a booking online and when going to collect the vehicle the driver's lisence was less than 3 yrs old. All good, we asked for a refund, this was on Thursday 22 May. When calling in today to follow up, I am told that the refund was never processed. The lady didn't know what to say except that she has sent it to finance. I will not wait another 7 days.
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Replies (2)
Woodford Car Hire's replyOfficial
29 May 2025, 14:10Dear Bukelwa
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply29 May 2025, 14:10
Official
Dear Bukelwa
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
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bukelwa H's updateReviewer Update
05 Jun 2025, 08:06I want to let you know that to this day I am still waiting. 11 days later, excluding weekends by the way. I am going to leave a Google review as well
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bukelwa H's update05 Jun 2025, 08:06
Reviewer Update
I want to let you know that to this day I am still waiting. 11 days later, excluding weekends by the way. I am going to leave a Google review as well