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VM
Veli M

1 reviews | Active since Jun 2023

01 Jul 2024, 16:19

Refund

I am really upset with the recent treatment from Woodford. I’ve had an incredible experience so far until the 14th of June. I had to cancel a reservation I made and paid online because of a change in policy regarding the option to reuse an exist deposit. I was told the refund would be process in 7 days and to this day nothing has happened. I spoke to some consultant and they promise this issue would be escalated and still nothing has happened. The last call I had the agent directed me to call another number to enquire about the deposit and that I was given rang for 10min with no response.

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Replies (3)
Woodford Car Hire
Woodford Car Hire's reply02 Jul 2024, 07:56
Official
Dear Veli
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team


VM
Veli M's update02 Jul 2024, 09:30
Reviewer Update
The email address is commented out.
VM
Veli M's update03 Jul 2024, 07:43
Reviewer Update
This is beyond unacceptable! All I receive are useless, copy-paste responses with no real action whatsoever. Your call center claims to have escalated my issue three times, yet absolutely nothing has been done. This incompetence and disregard for customer issues are outrageous. I'm fed up with this negligence and am now prepared to persue other avenues to settle this.