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Manahl F

1 reviews | Active since Jan 2022

11 Jan 2022, 09:13

*** - Booking cancelation and Refund of payment

I am not at all happy with the service, had to cancel my trip to Cape Town in Dec and still not yet refunded my payment despite many emails and follow up calls. My request is still ongoing and waiting on my payment to be refunded. I will definitely not use your company again for future bookings. Manahl Fakier

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Replies (5)
Woodford Car Hire
Woodford Car Hire's reply11 Jan 2022, 09:29
Official
 

Dear  Manahl 

Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention. 

I'm sorry to hear you had such a frustrating experience that's not what we like to hear, Please allow my customer team to investigate and provide feedback, if you ever need assistance at any time, you can consult my customer care team on *** 

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us. 

Thank you for your continued support as we address your query 

Yours Sincerely 
The Woodford Customer Care Team 
Kayla Marriott 

MF
Manahl F's update11 Jan 2022, 09:47
Reviewer Update
Thank you for the reply, however it has been almost a month that I am waiting on my refund and will have to wait and see when your company will arrange my request. Not at all happy with your service.
Woodford Car Hire
Woodford Car Hire's reply11 Jan 2022, 11:26
Official
 
Dear  Manahl Fakier 
 
I trust you are well. 
 
Thank you for contacting me. 
 
My apologies for the delay and any inconvenience caused. 
 
Please be advised that your refund was escalated to the finance department however kindly allow me to follow up and revert with feedback. 
 
Thank you for your support and patience. 
 
Have a great day further 😊 
Stay safe 
 
Kindest Regards, 
Kayla Marriott 
The Woodford Group 
MF
Manahl F's update11 Jan 2022, 11:36
Reviewer Update
Dear Kayla,

Thank you for escalating my request, and I look forward to hearing back from your finance team.

Many thanks and kind regards,
Manahl Fakier
Woodford Car Hire
Woodford Car Hire's reply11 Jan 2022, 12:02
Official
 
 
Dear Manahl Fakier 

Absolutely no problem, its only a pleasure assisting our valued clients.

I can ensure you this will be resolved.

Thank you for your support and patience. 
 
Have a great day further 😊 
Stay safe 
 
Kindest Regards, 
Kayla Marriott 
The Woodford Group