AT
Andre T

1 reviews | Active since Oct 2017

23 Jul 2021, 13:08

Recommended.

Great staff at ORT, always helpful and wiling to assist, They know me well there for over 4 years now.

Excellent rates and clean cars.

Great customer service. (Kayla)

Only issues have been (once again as has been over the four years of using WOODFORD): accounting bungling and charges taken without explanation unless you raise this with management; and don't get me wrong, I am willing to and always pay what is due. They just don't seem to have a system to explain to clients promptly, what charges have been taken, and lastly very long delays to get any sort of due refund back, not just at this time in KZN's current turmoil.

I would still recommend them though - just get to find out the managements' contact details, should issues arise.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply23 Jul 2021, 13:22
Official
Dear Mr Thobois 

Thank you so much for taking the time to review our services. I am very thankful for the review, much appreciated 

We are so sorry that you have encountered this experience upon hiring from us. 
 
I do understand your frustration and I can ensure you it won’t happen again 
 
Rest assured, we will be using this as a vital learning tool to improve in every aspect of our business. 
 
Thank you for the continuous support you have given to us and being a part of our journey. 
 
Enjoy the rest of your day 
Stay Safe 

Kindest Regards 
Kayla Marriott 
The Woodford Group